As you're browsing through our collections, you might find yourself asking "What exactly do item types mean?". Let us demystify these for you.
First up, we've got: NEWLY MADE. These are items that are brand new, fresh off the production line, workshop or artist studio, and ready to ship. They are current and what we classify as contemporary.
Then there's: MADE TO ORDER. This is when our talented artisans or artists roll up their sleeves but only once an order is placed. We won't sugarcoat it—these creations often come with longer lead times. But hey, good things come to those who wait, right?
Now, onto: PRELOVED. These treasures have had a previous life but still have plenty of love to give. They may show some signs of wear and tear, but that only adds to their charm. Plus, you never know what stories they hold from their previous owners, adding a mark of intrigue.
Next, we've got: VINTAGE. Ah, the classics. These pieces have stood the test of time and are typically between 20-99 years old. They're like a window into the past, with each piece carrying many layers of history and story.
Last but certainly not least, we have: ANTIQUE. To earn the title of antique, an item must be at least 100 years old. They're rare, exquisite, and often crafted by the hands of master artists & artisans.
How Much Does Shipping Cost?
As a marketplace, all products are dispatched by our partners and shipping rates vary depending on the partner. This means there may be multiple shipping charges applied at checkout as you will be charged per partner you order from, rather than one fixed rate.
What Shipping Method Do You Use?
All of our partners ship orders using their chosen courier, and we ask that they use a tracked service where possible.
Where do you ship to?
We currently ship within Australia only, but hope to open up to other markets very soon! Be sure to sign up to our newsletter in the footer of our website to be one of the first to find out when.
When will my order be dispatched?
We've ask our partners to dispatch within 2-3 business days, unless a lead time is noted on the product page (such as for a made-to-order items). Please refer to the product information for more details on lead times and specific delivery information.
We want you to be completely satisfied with your purchase, but understand that sometimes things don't work out. Here's our change of mind returns policy:
MADE TO ORDER: For made-to-order items, all sales are final after the 24 hours cancellation period of placing the order.
CLICK & COLLECT: For orders of new, ready-to-ship items, and preloved, vintage, and antique items with free local pickup, you must inspect and either accept or refuse the item at the time of pickup. Once you have possession of the item, the sale is deemed final.
ALL OTHER ITEMS: To obtain a refund on all other items (ready-to-ship new, preloved, vintage, and antique items), please notify us within 72 hours of receiving your order. This is to ensure that both the customer and the seller are satisfied. You will then have 14 days to return your order back to our partner.
Please note: A limited selection of items may be noted as non-refundable for change of mind in product description section, so please read this section carefully before making a purchase.
On approved returns, the customer is responsible for the full cost of return packing and shipping. Customers may not be reimbursed for returns that are not received in original condition.
Please refer to our returns policy page for more information.
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